Comair and its business rescue practitioners have confirmed the options for customers, companies and travel agents or groups holding unused reservations.
Persons who have purchased a kulula.com or British Airways (operated by Comair) flight ticket for a departure between 14 March and 31 October 2020 with a ticket number starting with 161, should complete and submit the Customer Election Form available on https://www.comair.co.za/business-rescue, by 17 June 2020.
Persons who have directly purchased their ticket from Comair channels, will have the following options;
- Keep the value of the un-flown flight booking, such that the value remains valid until 31 October 2021 and can be used to make a future booking with Comair, subject to availability and difference in rates, fares and/or taxes.
- Become a creditor, such that a claim for the value of the un-flown flight will be dealt with in terms of the business rescue plan, if approved. That is, as a creditor of the Company these persons will enjoy the same rights as set out in section D of the Notice to Affected Parties, in terms of Section 129 of the Companies Act 71 of 2008, available under the Statutory Notices section of the website. More information about what this means can be found https://www.comair.co.za/business-rescue
- Forfeit the value of the ticket, such that any claim for un-flown fights is abandoned.
Where no election is received by the 17th of June, the value of the booking will remain valid until 31 October 2021 and can be used to make a future flight booking with Comair, subject to availability and difference in rates, fares and/or taxes.
Persons who have purchased a kulula.com or British Airways (operated by Comair) ticket for a departure between 14 March and 31 October 2020 from a third party (i.e. a ticket which does NOT start with 161) should direct their queries to the travel agent, British Airways or the airline partner from whom the ticket was initially booked. A list of contact details for Comair’s travel and airline partners is available on the Company’s website; https://www.comair.co.za/business-rescue.
Where an Emirates, Qantas or British Airways International ticket or a hotel booking was purchased with Vitality or a hotel booking with or without extras (such as airport transfers and experiences) was purchased on kulula.com, mtbeds or kulula Holidays, and any of these bookings were cancelled with a refund requested, customers should expect further communication in due course.
Visit www.comair.co.za for more information regarding the business rescue proceedings, including all statutory notices.